Why Shop on Truvano?
Buyer Protection
Your purchase is protected by our escrow system. Pay only when satisfied.
Wide Selection
Browse thousands of products from verified vendors with secure payment protection.
Secure Payment
Pay safely using Paystack, bank transfer, or your Truvano wallet.
Fast Delivery
Orders delivered quickly with real-time tracking and updates.
How to Shop in Simple Steps
Create Your Account
Sign up for free to unlock these benefits:
- Save items to your wishlist
- Track orders in real-time
- Store multiple delivery addresses
- Receive personalized recommendations
- Access buyer protection
Find Products You Love
Discover products through multiple search and browse options:
Search Bar
Type product names, brands, or keywords to instantly find what you're looking for.
Browse Categories
Explore organized categories: Electronics, Fashion, Home, Beauty, and more.
Use Filters
Narrow results by price range, location, condition (new/used), ratings, etc.
Check Featured
View promoted items and top-rated products on the homepage.
Review Product Details
Before buying, make sure to review all important information:
What to Look For:
- Description: Read full product details, specifications, dimensions, and features
- Images: View all photos from different angles
- Price: Verify total cost including shipping fees
- Vendor: Check vendor rating, reviews, and "Verified" badge
- Shipping: Note estimated delivery time and shipping method
- Returns: Understand the vendor's refund/return policy
Pro Tip:
If you have questions, use the "Contact Vendor" button to message the seller before purchasing.
Add to Cart & Checkout
Ready to buy? Here's how to complete your purchase:
- Click "Add to Cart" on product page
- Continue shopping or proceed to checkout
- Review cart items and quantities
- Enter or select delivery address
- Choose payment method (Paystack or Wallet)
- Review order summary and total cost
- Click "Place Order" to complete purchase
Payment Options
- Card Payment: Debit/credit via Paystack (instant)
- Bank Transfer: Direct deposit (verification required)
- Truvano Wallet: Use stored wallet funds (fastest)
Payment Security
- SSL encryption protects your data
- PCI-DSS compliant payment processing
- No card details stored on our servers
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- Order Confirmation: Receive instant email/SMS with order number
- Processing: Vendor prepares your item (usually 1-2 days)
- Shipped: Vendor ships and adds tracking information
- Track Status: Monitor delivery progress in your dashboard
- Delivery: Receive package and inspect immediately
Stay Updated
Receive real-time notifications at every stage: order placed → processing → shipped → out for delivery → delivered.
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Inspect Immediately
- Open package in front of delivery person if possible
- Check for damage or missing items
- Verify product matches description
- Take photos if there are issues
Confirm Delivery
- Log in to your account
- Go to "My Orders"
- Click "Confirm Delivery" if satisfied
- This releases payment to the vendor
Leave a Review
Help other buyers by rating your purchase experience. Honest reviews build trust in the marketplace and help vendors improve.
Have an Issue?
If the product is wrong, damaged, or doesn't match the description, DO NOT confirm delivery. Instead, open a dispute within 24 hours and we'll help resolve it.
Smart Shopping Tips
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Compare Prices
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Document Everything
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Buyer FAQs
Start Shopping Now!
Thousands of products are waiting for you to discover.